Research: Gather Your Facts for Better Decision Making

Research: Gather Your Facts for Better Decision Making

Research is often undervalued in a company as leaders rely on their own experiences, their knowledge set, and possibly the knowledge and experiences of others. Surprisingly this can prove to be a limited amount of knowledge and insights when compared to the breadth of...
Your P&L: Where to Focus

Your P&L: Where to Focus

The quick death of any young company is often the lack of focus on the right areas of their profit and loss (P&L) statement. Established companies can likely get away with a lack of focus and oversight for a while, but lack of attention to the details will...
PMO: Getting Your Project Management Office Started

PMO: Getting Your Project Management Office Started

An emerging trend over the past 10-20 years (certainly in the information technology areas of a company) is to implement project management (PMO) office to help companies deliver on strategic plans. Project management has been around for centuries in various forms. As...
Analytical Decisions: A Great Place to Start

Analytical Decisions: A Great Place to Start

We live in a world overflowing with data. As a result company decisions no longer need to rely solely on the “gut” of the leaders, or opinions of the outspoken. The goal of this article is to discuss Analytical Decisions: A Great Place to Start. Thoughts will be...
Customer Experience: It is Not Just About Satisfaction

Customer Experience: It is Not Just About Satisfaction

Customer Experience has grown beyond a customer’s satisfaction with your product or service. The best companies view Customer Experience as the end experience that a customer has with the company throughout the various touchpoints. The goal of this article is to...
Strategy Planning: What Every Leader Should Know

Strategy Planning: What Every Leader Should Know

Whether you lead a team of a couple of people, a department with 25 people, a division with hundreds of employees, or an organization with thousands of individuals you are going to want to acquire some key skills when it comes to strategy. Having a formal...