Coaching
How To Treat Your Customers Like Humans: 13 Tips For Startups
Treat Them As You Would Like To Be Treated The best rule of thumb is to treat your client the way you would like to be treated. The size of the company is not relevant — a one-man shop or a national brand — without happy customers, no business can sustain itself in...
15 Steps To Take When A Company’s Profits Plummet
Don't Panic The single most important action should be understanding the reason behind the nosedive. Though it sounds elementary, it is surprising how many stakeholders jump to action without knowing what the proper action needs to be. Don't panic – use qualitative...
16 Top Tips For Building Company Culture From Scratch
Define Your Wants And Needs Defining your wants and needs is by far the most significant step that should supersede any other. Without a clear outline of the "what, when, and how," every other action taken is either meaningless or destined to fail. This should be...
Giving Feedback? 15 Ways To Keep It Constructive
Remember What You Can Control The only true difference is the perception of the recipient. One can choose to utilize it or choose to take it personally. We have no control over how someone communicates or their motives. However, we can choose what we get out of the...
15 Key Qualities That Define An ‘Agile’ Leader
Adapting The concept of an "agile leader" is an unfortunate subcategorization that is both vague and conceptually already covered in servant leadership. Agility, in terms of adaptability in decision making as well as process management, has and will be one of the...
Feeling Negative? 16 Ways To Boost Your Optimism
Treat Your State Of Mind As a Symptom A negative or positive state of mind is a symptom, not the cause, and should be treated as such. The underlying cause is a matter of world view. Do you choose to see failures as learning opportunities as opposed to a negative...
15 Effective Strategies For Increasing Productivity Without Adding Stress
Refine Skills And Practices Stress in a productivity context is a moot point because it is a symptom of other issues, including time and task management skills, prioritization, and perception. Stress in this setting is almost always addressable via refinement of...
16 Ways Leaders Can Get Comfortable With Not Having All The Answers
Admit You Don't Know, But Resolve To Find Out Say it with me: "I don't know. I will get back to you on this." This particular phrase is the best friend of any true leader. It is an absurd assumption that someone knows it all. This is also a good way to gauge a new...
Avoid Making These 14 Critical Mistakes When Promoting Yourself Online
Overselling Yourself One of the rather repeated mistakes in self-promotion is "overselling." Self-promotion is one of those propositions that fall in the "under-promise and over-deliver" category. Additionally, it is substantially more desirable for the results to be...
Want To Develop Internal Talent? 13 Strategies For Creating Your Future Leaders
Take A Long-Term View Talent development is a matter of taking the long-term view with the matching resources and patience. Be it in education or the real-world, cultivating human capital in a dynamic and comprehensive way requires appropriate time and resources. Too...
15 Ways To Build Better Co-Worker Relationships For A More Positive Workplace
Be Genuine If the intent is to have a long-term "fix," there is really only one sure way: be genuine. There is a mutual self-interest on both sides of the relationship. Your co-worker is likely to be just as interested in a relationship that will help their career as...
15 Coaches Share Their Top Advice On Creating Multiple Revenue Streams For Your Business
Ask If It's Viable Right Now It is not really hard to create additional revenue in most businesses. The real question is if it is feasible or does it interfere with any other aspect of the existing business model? Is the timing correct? Will it cannibalize existing...
Seven Things Every Business Should Avoid When Using Crowdfunding
Not Being Honest About Concept And Needs Crowdfunding is no different than any other business relationship: folks trusting you and investing money in you and your business. Hence it is important to be authentic—be honest about your concept and needs, be honest about...
13 Mistakes Business Owners Make When Trying To Differentiate Their Company
Always Comparing To Others Though product and services comparison may work, it is a short-sighted approach. Comparison in a crowded market may, in some cases, even be harmful by providing additional exposure for competitors. A more sustainable approach, however, is a...
Don’t Be Embarrassed To Ask These 14 Common Leadership Questions
When should I stop? In my experience, one of the least asked questions is, when do we reach the dreaded "diminishing returns?" Many entrepreneurs and senior executives incorrectly assume that all things have to consistently improve, which in turn results in some...
15 Culture-Building Tips For An All-Remote Team
Encourage Cross-Collaboration As someone that has worked 16-plus years remotely, the single most important cultural tool is cross-collaboration. Remote teams that integrate cross-collaboration among team members tend to create deeper and more personal relationships....
Is Your Company Growing Too Fast? 14 Red Flags To Watch For
You're Putting Out Daily Fires Rapid growth entails change, which tends to create friction. That sort of friction tends to manifest in a wide range of symptoms such as quality control issues, customer dissatisfaction as well as internal conflicts. Those symptoms are...
Job Seekers: 13 Important Things To Look For In Your Ideal Recruiter
What They Do With The Information You Provide Them Much like any other service provider, recruiters depend a great deal on information to provide the best possible result. Hence, it is important to be proactive and provide them with a complete background as well as a...