How To Treat Your Customers Like Humans: 13 Tips For Startups

How To Treat Your Customers Like Humans: 13 Tips For Startups

Treat Them As You Would Like To Be Treated The best rule of thumb is to treat your client the way you would like to be treated. The size of the company is not relevant — a one-man shop or a national brand — without happy customers, no business can sustain itself in...

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15 Steps To Take When A Company’s Profits Plummet

15 Steps To Take When A Company’s Profits Plummet

Don't Panic The single most important action should be understanding the reason behind the nosedive. Though it sounds elementary, it is surprising how many stakeholders jump to action without knowing what the proper action needs to be. Don't panic – use qualitative...

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16 Top Tips For Building Company Culture From Scratch

16 Top Tips For Building Company Culture From Scratch

Define Your Wants And Needs Defining your wants and needs is by far the most significant step that should supersede any other. Without a clear outline of the "what, when, and how," every other action taken is either meaningless or destined to fail. This should be...

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Giving Feedback? 15 Ways To Keep It Constructive

Giving Feedback? 15 Ways To Keep It Constructive

Remember What You Can Control The only true difference is the perception of the recipient. One can choose to utilize it or choose to take it personally. We have no control over how someone communicates or their motives. However, we can choose what we get out of the...

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15 Key Qualities That Define An ‘Agile’ Leader

15 Key Qualities That Define An ‘Agile’ Leader

Adapting The concept of an "agile leader" is an unfortunate subcategorization that is both vague and conceptually already covered in servant leadership. Agility, in terms of adaptability in decision making as well as process management, has and will be one of the...

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Feeling Negative? 16 Ways To Boost Your Optimism

Feeling Negative? 16 Ways To Boost Your Optimism

Treat Your State Of Mind As a Symptom A negative or positive state of mind is a symptom, not the cause, and should be treated as such. The underlying cause is a matter of world view. Do you choose to see failures as learning opportunities as opposed to a negative...

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15 Culture-Building Tips For An All-Remote Team

15 Culture-Building Tips For An All-Remote Team

Encourage Cross-Collaboration As someone that has worked 16-plus years remotely, the single most important cultural tool is cross-collaboration. Remote teams that integrate cross-collaboration among team members tend to create deeper and more personal relationships....

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Is Your Company Growing Too Fast? 14 Red Flags To Watch For

Is Your Company Growing Too Fast? 14 Red Flags To Watch For

You're Putting Out Daily Fires Rapid growth entails change, which tends to create friction. That sort of friction tends to manifest in a wide range of symptoms such as quality control issues, customer dissatisfaction as well as internal conflicts. Those symptoms are...

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