Customer Experience: It is Not Just About Satisfaction

Customer Experience: It is Not Just About Satisfaction

Customer Experience has grown beyond a customer’s satisfaction with your product or service. The best companies view Customer Experience as the end experience that a customer has with the company throughout the various touchpoints. The goal of this article is to...
Strategy Planning: What Every Leader Should Know

Strategy Planning: What Every Leader Should Know

Whether you lead a team of a couple of people, a department with 25 people, a division with hundreds of employees, or an organization with thousands of individuals you are going to want to acquire some key skills when it comes to strategy. Having a formal...
Management Consultant

Management Consultant

What To Expect From Your Management Consultant Most people in the business world have some sense of what a management consultant is. However, far fewer people know exactly what impact and outcomes to expect from working with one. Management consulting can be a...
Management Consulting

Management Consulting

Does the title “management consultant” make you think of a vague, nondescript role? This could be true – management consulting opportunities and duties round out a vast area of the spectrum. Consulting is part of any job field, as is management. But the title...
Management Consulting

Business Consulting

For a business to be 100 percent effective, it’s leaders/executive team and employees must learn to adapt and change to ever-changing, mutable industries. From technologies to target audiences, something is always a little different, year after year. Sometimes...