by KamyarShah | Dec 24, 2024 | Blog, Infographics
The Balanced Scorecard (BSC) is a performance management framework that aligns strategic objectives with operational execution across four key perspectives: financial, customer, internal processes, and learning and growth. This infographic illustrates how businesses...
by KamyarShah | Dec 10, 2024 | Blog, Infographics
Process consultants address critical organizational challenges such as workflow inefficiencies, communication barriers, and misalignment with strategic goals. They optimize processes, reduce redundancies, and foster collaboration across departments by employing...
by KamyarShah | Dec 9, 2024 | Blog, Infographics
Root Cause Analysis (RCA) is a critical methodology for identifying and addressing the underlying causes of persistent problems within organizations. By implementing structured techniques such as the 5 Whys, Fishbone Diagrams, and Fault Tree Analysis, businesses can...
by KamyarShah | Dec 6, 2024 | Blog, Infographics
Business Process Improvement (BPI) is a cornerstone of operational excellence, enabling organizations to identify inefficiencies, enhance customer satisfaction, and streamline processes for sustained success. By leveraging proven frameworks like Six Sigma, Lean, and...
by KamyarShah | Nov 20, 2024 | Blog, Infographics
This framework highlights the steps small businesses can take to implement Lean and Six Sigma methodologies, focusing on waste reduction, process optimization, and continuous improvement. By adopting these strategies, companies can enhance efficiency, improve quality,...
by KamyarShah | Mar 18, 2016 | Blog
Originally published at https://www.linkedin.com/pulse/customer-service-revisited-kamyar-shah Published on March 18, 2016 Customer is the king or so we have been told. But is it really true? It depends on who you ask. Much like everything else in business customer...
