Treat Them As You Would Like To Be Treated

Treat Them As You Would Like To Be Treated

Treat Them As You Would Like To Be Treated The best rule of thumb is to treat your client the way you would like to be treated. The size of the company is not relevant — a one-man shop or a national brand — without happy customers, no business can sustain itself in...
Don’t Panic

Don’t Panic

The single most important action should be understanding the reason behind the nosedive. Though it sounds elementary, it is surprising how many stakeholders jump to action without knowing what the proper action needs to be. Don’t panic – use qualitative and...
Define Your Wants And Needs

Define Your Wants And Needs

Defining your wants and needs is by far the most significant step that should supersede any other. Without a clear outline of the “what, when, and how,” every other action taken is either meaningless or destined to fail. This should be followed by leading...
Remember What You Can Control

Remember What You Can Control

The only true difference is the perception of the recipient. One can choose to utilize it or choose to take it personally. We have no control over how someone communicates or their motives. However, we can choose what we get out of the communication. – Kamyar...
Adapting

Adapting

The concept of an “agile leader” is an unfortunate subcategorization that is both vague and conceptually already covered in servant leadership. Agility, in terms of adaptability in decision making as well as process management, has and will be one of the...
Treat Your State Of Mind As a Symptom

Treat Your State Of Mind As a Symptom

A negative or positive state of mind is a symptom, not the cause, and should be treated as such. The underlying cause is a matter of world view. Do you choose to see failures as learning opportunities as opposed to a negative incident? That view will determine how you...