A customer-centric organization structure cannot remain static; it must evolve alongside shifting expectations, emerging technologies, and competitive pressures. This follow-up dives deeper into how agility, AI integration, and continuous feedback loops create a more adaptive framework that empowers teams, closes the gap between strategy and execution, and strengthens loyalty in measurable ways. The discussion highlights not only the benefits but also the trade-offs, from cultural resistance to integration complexity, making clear that customer centricity is not a one-time achievement but a dynamic posture organizations must continuously maintain.
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