Diagnostic-first operations consulting for companies dealing with process breakdown, scaling friction, or execution gaps. Kamyar Shah maps what is broken and builds what replaces it.
Talk to Kamyar Shah →An operations consultant diagnoses the process, system, and organizational issues limiting your company's performance, then designs and helps implement the changes required to fix them. This is different from a fractional COO, who provides ongoing operational leadership. An operations consultant is typically engaged for a defined project: audit a process, fix a system, redesign a workflow. The engagement ends when the problem is resolved and the new system is in place.
Engagements are structured to address the specific challenges of your organization. Scope is defined collaboratively at the outset and adjusted as priorities evolve.
Every engagement begins with a structured diagnostic of the current operational state. Kamyar maps how work actually flows through your organization — not how it is supposed to flow — and identifies the specific points where breakdowns occur. The diagnostic takes two to three weeks and produces a prioritized list of operational failures ranked by impact and effort to fix.
The diagnostic is not a survey. It involves direct observation of workflows, structured interviews with the people doing the work, and review of existing process documentation. The output is a clear picture of root causes, not symptoms. Most companies have already identified their symptoms. The diagnostic identifies what is actually causing them.
At the end of an operations consulting engagement, you have four tangible outputs: a process audit report documenting current state workflows and the specific failure points in each; redesigned workflow documentation with clear ownership, decision rights, and handoff protocols; an operational KPI framework that makes performance visible and measurable; and an implementation roadmap that sequences changes by leverage and organizational capacity to absorb them.
These are working documents, not presentations. They are built for your operations team to execute from immediately after the engagement ends. The engagement includes implementation support through rollout — which is where most process redesigns fail without outside involvement.
Hire an operations consultant when you have a defined problem: a specific process that is breaking down, a scaling bottleneck with a known location, or a technology implementation that is not working. The engagement is scoped to the problem and ends when the problem is resolved and the new system is in place. Organizations rebuilding their full operating system typically start with operations management consulting rather than a scoped diagnostic.
Hire a fractional COO when you need ongoing operational leadership: someone who functions as a senior executive inside your organization on a part-time basis, accountable to results across your entire operation. Many companies start with an operations consulting engagement and convert to a fractional COO relationship once the immediate problems are resolved and they want ongoing operational leadership going forward. Companies that want that leadership without a defined project scope often engage a fractional operations manager instead.
A structured audit of current processes, bottlenecks, and failure points. Kamyar maps how work actually flows through your organization — not how it is supposed to flow — and identifies the specific points where breakdowns occur.
Start Here →Documented redesign of core workflows with clear ownership, sequencing, and success metrics. Built for your team to use, not for a consultant to present and leave behind.
Learn More →Hands-on support through rollout and adoption. Kamyar works with your team to implement process changes, resolve the friction that surfaces during adoption, and ensure the new systems actually take hold.
Get Started →An operations consultant diagnoses the process, system, and organizational issues limiting your company's performance, then designs and helps implement the changes required to fix them.
A fractional COO provides ongoing operational leadership — functioning as a senior executive inside your organization on a part-time basis. An operations consultant is typically engaged for a defined project: audit a process, fix a system, redesign a workflow.
A diagnostic and process redesign typically takes four to eight weeks. Implementation support can extend for a quarter depending on the scope and complexity of the changes being made.
Engagements are scoped individually based on the size of the operational challenge and the depth of involvement required. A conversation is the fastest way to determine the right scope and structure for your situation.
Operations consulting is most valuable for companies between 10 and 150 employees that have outgrown their current systems and processes but have not yet built the internal infrastructure to fix them systematically.
Tangible outputs: a process audit report, redesigned workflow documentation, KPI framework, and an implementation roadmap. Not a generic report — working documents your team can execute from immediately.
Most operational problems have a clear root cause — it just requires a structured diagnostic to find it. A 20-minute conversation is usually enough to identify where the highest-leverage change is in your organization.
Schedule a Conversation →Bringing Consulting to You — Where Strategy Meets Execution — Kamyar Shah