Take Real Action

Customer feedback and its impact can only truly be measured by change. Without collection, examination and implementation, customer feedback is simply pointless. Barring any exceptional situation, it is safe to say that unless customer feedback is properly incorporated into actionable solutions that are consistently integrated into operational SOP, the feedback itself is not of much value. – Kamyar Shah, World Consulting Group

Originally published at https://www.forbes.com/sites/forbescoachescouncil/2019/04/30/11-ways-to-transform-your-customer-service-into-a-five-star-experience/#68d8b66e217a